Delivery Policy

At Cohyve, we are committed to delivering high-quality services in a timely, transparent, and structured manner. This policy outlines how we manage project timelines, delivery milestones, and communication throughout the engagement.

1. Service Delivery Timeline

• Project Kickoff:
  Upon confirmation and receipt of all required inputs, each project begins with a formal kickoff — typically within 1–3 business days, depending on resource availability.

• Timelines & Milestones:
  Delivery timelines are shared upfront and may vary depending on the project scope. All deadlines are mutually agreed upon and are tracked in real-time via the Cohyve platform.

• Turnaround Time:
  Our standard turnaround time for creative deliverables ranges from 2 to 7 business days per milestone. Custom timelines will apply to larger or complex projects.

2. Delivery Format

• All deliverables are shared digitally through the Cohyve platform or via secure links, unless otherwise specified.

• Files may include source files, editable formats, preview versions, or final exports based on the service agreement.

• We support standard file formats including PDF, JPG, PNG, MP4, AI, PSD, Figma, and others as required.

3. Delays & Exceptions

• Client-side Delays:
  Delays due to incomplete inputs, feedback lags, or unavailability on the client’s side may shift delivery timelines.

• Cohyve-side Delays:
  In the rare event of an internal delay, we proactively notify clients and offer revised timelines along with a resolution plan.

• Force Majeure:
  Cohyve shall not be held liable for delivery failures or delays caused by factors beyond our control, such as natural disasters, internet outages, or unforeseen emergencies.

4. Communication & Tracking

• Clients receive live updates, notifications, and status tracking via their dashboard.

• A dedicated Design Manager or Project Lead is assigned to ensure smooth delivery and communication throughout the lifecycle.

5. Revisions & Final Handover

• Revisions are included as per the selected plan or project scope.

• Final files are handed over only after client approval and sign-off on all key deliverables.